CratefolioA little help with your move
Let’s get you settled.
Instructions and support for Cratefolio’s current testing builds. The app is not yet publicly released.
Contact support
Email computerhelperstl@gmail.com with your app version, iPhone model, iOS version, what you expected, and what happened. Describe steps we can repeat. Share screenshots only after removing private household information.
Email support ↗Do not send Apple passwords, verification codes, payment details, or a complete household backup unless a specific, necessary support request has been discussed.
Common questions
How do I create and find a box?
Complete onboarding and start the 7-day Trial when you are ready. Tap Add a box, enter a name and destination room, and Save. Write its BOX number on the carton. Open the box to add item names and quantities. Search from the main screen by item, title, room, location, note, or box number.
How does Open first work?
Mark first-night essentials as Open first when creating or editing a box. The Open first filter shows those boxes until they are unpacked. Use it for the kettle, bedding, chargers, and other things you want within reach.
How do I track unpacking?
Change a box’s journey to Packing, Sealed, Arrived, or Unpacked. Check individual contents as you put them away. Checking every listed item marks the box Unpacked; unchecking one returns it to Arrived. Changing the entire box to Unpacked checks all its contents.
Can I use ordinary paper labels?
Yes. Share a printable label from a box, or choose Print all box labels in Settings. Print at 100% or scale to fit. No special stickers are required. Scan a label using Apple’s Camera on the iPhone containing the inventory. If scanning is unavailable, search the printed BOX number.
Does a QR label transfer my inventory?
No. It contains only a local box identifier, not the contents. Another phone needs the matching Cratefolio backup restored before that label can open the box. Cratefolio does not publish a website for your inventory.
How do I back up or change iPhones?
In Settings, choose Export complete backup and save the JSON file somewhere safe in Files. On the other iPhone, open Cratefolio and choose Restore inventory backup, select that JSON, and confirm replacement. A previous local file is retained in Files → On My iPhone → Cratefolio. CSV manifests are for reading in a spreadsheet; use JSON for restoration. Each complete backup is limited to 20 MB. There is no automatic cross-device synchronization.
What happens after the seven-day trial?
It ends without an automatic charge. Creating and editing require the separate lifetime unlock; viewing, search, labels, backup export, and restoration remain available. No inventory is deleted. The intended US lifetime price is $1.99, with your local StoreKit price shown before confirmation. This is a one-time purchase, not a subscription.
How do I restore purchases?
Open Settings or Full access and choose Restore Purchases, using the Apple Account that originally activated or bought access. Restoration retains the original trial start date; it does not restart the trial. It restores purchase access, not inventory from another phone. An approved pending purchase will update access; a refunded lifetime purchase removes lifetime access after Apple reports the change.
Do I need a network connection?
Core inventory work is offline. Activating the trial, purchasing, restoring, and opening this website require internet. Already verified access uses Apple’s local transaction history where available. A new device may need to reconnect to Apple before restoring access.
What if saving or the store fails?
Check device storage if saving fails. Your last saved inventory is preserved. Export a backup before changing devices or attempting recovery. If a saved file cannot be read, the original is retained and editing is blocked until a valid backup is restored. If Apple’s store is unavailable, check your connection and use Retry store. Do not delete or reinstall the app as a first troubleshooting step without a backup.