Restroom Report Support

Help for travelers and testers using Restroom Report.

Contact

Email: restroomreport.support@gmail.com

Response time: We aim to reply within 2–3 business days.

When contacting support, include:

Your iOS version (e.g., iOS 18.2)
Restroom Report version (Profile → Settings, or iOS Settings → Restroom Report)
A short description of the issue
Screenshots if helpful

Common Troubleshooting

App won’t load stations

Check your internet connection (Wi‑Fi or cellular).
If you recently installed the app without Firebase configured, you will see sample St. Louis area stations — this is expected in development builds.
Force-quit and reopen the app.
If the problem persists, email support with your location (city/state) and a screenshot of the map.

Reviews not appearing after submit

Confirm you completed the full review flow and saw the success message.
Pull to refresh or revisit the station detail page.
In offline mode, reviews may queue until connectivity returns.
Guest reviews are tied to your device session — reinstalling the app may start a new guest session.

App crashes or freezes

Update to the latest Restroom Report build from TestFlight or the App Store.
Restart your iPhone.
Ensure you have at least 500 MB free storage.
If crashes continue, leave Share Crash Reports enabled (Profile → Settings) and email support.

Location Permission Help

Restroom Report uses location only while you are using the app to find nearby gas stations and truck stops.

To enable:

Open Settings → Privacy & Security → Location Services
Tap Restroom Report
Select While Using the App

If you denied permission:

A banner appears in the app explaining that location helps find nearby stops.
The map centers on a default region; you can still browse stations and use all review features.
Tap Open Settings on the banner (if shown) to change the permission.

Restroom Report does not track your location in the background.

Sign In Help

Sign in with Apple

Tap Sign in with Apple on the welcome screen.
Choose whether to share or hide your email (either works).
Complete Face ID, Touch ID, or passcode.

If Sign in with Apple fails:

Confirm you are signed into iCloud on your device.
Check Settings → [Your Name] → Sign-In & Security.
Try again on a stable network.

Guest mode

Tap Continue as Guest to browse and submit reviews without an Apple ID. Guest data is linked to an anonymous session and may not transfer if you delete the app or switch devices.

For a persistent identity across devices, use Sign in with Apple.

Sign out

Profile → Log Out returns you to the sign-in screen. Your reviews remain associated with your account in our backend.

Reporting Incorrect Station Information

Station data comes from community reviews and seeded/imported records. To report a problem:

Open the station detail page.
Tap Report (Report Issue).
Describe what is wrong (wrong location, closed restroom, safety concern, etc.).

Or email restroomreport.support@gmail.com with:

Station name and address (if known)
What is incorrect
Screenshots

We review reports in good faith but cannot guarantee immediate updates.

Requesting Account or Data Deletion

To delete your account and associated personal data:

Email restroomreport.support@gmail.com with subject “Data Deletion Request”
Include the email linked to Sign in with Apple (if used)
We will confirm and process eligible deletion within 30 days

See the Privacy Policy for full details.

You can also:

Sign out in Profile
Delete the app from your device
Revoke location permission in iOS Settings

Privacy and Analytics Preferences

Profile → Settings — toggle analytics and crash reporting
iOS Settings → Restroom Report — same toggles via Settings bundle

TestFlight Testers

If you are on a TestFlight build:

Report bugs via TestFlight → Send Beta Feedback or email support
Note the build number from Profile → Settings
Use TESTFLIGHT_QA_CHECKLIST.md for structured testing

Milestone 11 — Support documentation. Host this content at your Support URL before App Store submission.