The garden’s help desk
A little help
along the way.
Questions, a stuck mechanism, or something that doesn’t look right? This is the official support site for Clockwork Conservatory.
Contact support
Email player support at computerhelperstl@gmail.com. Include your app version, iPhone model, iOS version and the chapter or puzzle involved. You can also use the public GitHub help desk.
Email support ↗ Public help request Report a bugRequests are public. Please do not include email addresses, receipts, device identifiers or other personal information in public GitHub requests. Include only your app version, iPhone model, iOS version and the chapter or puzzle involved.
Common questions
Where can I get the game?
The game is in development and has not been released on the App Store. This site supports the current testing builds. A download link will be added when a public release is available.
I’m stuck on a puzzle.
Open Notes for the room’s clue and optional help. Start with a nudge, then request the method if needed. The solution stays hidden until you explicitly reveal it. Controls offers larger buttons for each mechanism. Undo reverses a move; Reset restarts an unfinished puzzle. Help carries no penalty.
Does the game save automatically?
Progress and settings are saved locally on your device, with a recoverable previous-save backup. Use the journal to revisit available rooms. Begin a new journey from Settings to play again; previous journeys remain available under Past journeys. There is no account or in-game cloud sync. Keep the app installed to preserve your progress; deleting it may remove the save.
Do I need Wi-Fi or an account?
Gameplay works offline and requires no game account. Starting the trial, buying lifetime access or restoring purchases requires an internet connection. Opening this website or GitHub support uses the internet. Posting a support request requires a GitHub account.
How do sound and accessibility work?
Open Settings on the main menu. Music, sound effects and haptics have separate switches, alongside Larger text and Reduced motion. Essential clues are written; puzzles do not require hearing or physically tilting the phone.
What devices and purchases are supported?
The current build is designed for iPhone in portrait orientation with iOS 17 or later. There are no ads or subscriptions. The upcoming trial edition offers seven days of access to all fifty puzzles, starting only when Apple confirms the free trial. Afterward, a one-time $1.99 US lifetime purchase keeps the full adventure open; local prices apply. No automatic payment follows the trial. Earlier testing builds may instead offer three free rooms. The App Store shows your local price before purchase. All hints are included.
How do I restore the full garden?
Open Full adventure on the main menu, then choose Restore Purchases. Sign in to the same Apple Account used for the original purchase and connect to the internet. Restoration returns the original trial dates or lifetime access; it never restarts the seven-day trial. It does not restore local puzzle progress from another device. Your progress is kept when a trial ends. If an approval is pending, wait for the App Store confirmation. TestFlight uses Apple’s testing purchase environment.
What should I include in a bug report?
Describe what you expected, what happened, and the steps that repeat the problem. Add the chapter and app version. A screenshot can help; crop any personal information first. Avoid reinstalling the app as a first troubleshooting step because it may remove your progress.