How can we help?

Being worn or paired does not mean the Watch app is reachable at that moment. Keep the devices nearby, unlock your Watch, open ED Medication Tracker on the Watch, then check its status on the iPhone. If the status remains unavailable, do not assume the iPhone has a live reading.

Use the finish/stop control in the app. A remote request is pending until the Watch confirms it. If the phone cannot communicate with the Watch, open the Watch app and use its own stop control. Reconnect the devices to receive the final state. Do not treat closing the iPhone screen as confirmation that Watch collection ended.

Do not keep tapping just to make readings appear live. Check the collection state and reading timestamps. A sleeping display, an unavailable connection and a stopped session are different states. If readings stop updating, open the Watch app and verify its status before relying on the iPhone display.

No. The heart-rate graph plots recorded beats-per-minute samples over time. It is not an electrical waveform or a rhythm diagnosis. The separate saved-ECG feature shows actual recordings already stored in Apple Health, with permission; those recordings are not live.

A session may not contain enough eligible readings in the relevant phase. The app leaves unavailable values blank instead of inventing them. Missing values or missing symptom entries are not an indication of medical safety.

In the app’s protected local storage. There is no app-operated journal account, CloudKit sync or cloud restore. Local journal files are excluded from automatic device backup. Apple Health and Apple purchase records are separate.

No. JSON and PDF exports are shareable reports, not a restorable backup. Restoring purchases restores eligible Pro access, not journal records. Review deletion carefully before confirming it.

Use the app’s record-deletion controls or Settings → Delete All App Data. If Watch deletion is pending, reconnect the devices and follow the app’s status. This does not erase copies already shared, Apple Health records or Apple purchase records, and it does not cancel subscriptions.

Quick Capture uses on-device processing for supported intelligence, dictation and label text recognition. It does not fall back to a third-party AI or transcription server. Availability varies by device and language. Always review the draft; recognition and generated fields can be wrong.

Use Restore Purchases in the app while signed into the Apple Account used for the eligible purchase. If Apple confirms the purchase but access remains unavailable, contact support with the product name and app version, without sending your password or payment-card details.

Manage subscriptions through your Apple Account. See Apple’s cancellation instructions. Apple also handles purchase problems and refund requests. Deleting the app does not cancel a subscription. A one-time Lifetime purchase has no recurring subscription to cancel.

TestFlight in-app purchases use Apple’s test environment rather than a production charge. Check that Apple’s purchase sheet identifies the testing environment before confirming. Test purchases do not establish ownership of a paid App Store purchase. Include the environment name when reporting a test-purchase issue.